City Organiser
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 city organiser information

who are we?

City Organiser has been trading as a retailer since 1987 (and online since 1997).

We have specialised for many years in selling a full range of Filofax products complimented by a selection of writing instruments, leather items and original gift and stationery ideas.  

 

the aims of our customer service

To be friendly, knowledgeable and efficient.   We appreciate that in shopping at City Organiser, you have bypassed many larger, high street retailers who would be glad to have your business.  Being small allows us to be fast, flexible and friendly; we will always try to help you in the same way that we would like to be helped ourselves.  In the areas that we specialise (personal organisers, pens, leather items and original gifts) we will take time to research new products and monitor the quality of existing ranges so that we are offering the very best that our suppliers have to offer.  Online, we have tried to minimise the amount of data capture, unnecessary questions and memory-hungry graphics that stand between you and your order.

We are always keen to have feedback from our customers about the quality of our service. Praise or criticism helps to shape the way we run our shops and website.  If you have any suggestions or comments please email them to Andy Morse, managing partner of City Organiser. 

 

our shop discount policy

(please note that this applies to shop purchases only, any online offers or discounts will be posted on our website at the time of purchase)

All City Organiser shops have, at their discretion and on request, the right to give discount for large purchases made at their shops. The current discount table (and exclusions) is as follows…

 

 purchase value

  disc

  exceptions

  over £500

  12%

  montblanc, mulberry in-season fashion,

  over £1000

  20%

  montblanc, mulberry in-season fashion, oregon,

  over £3000

  25%

  montblanc, mulberry in-season fashion, oregon, leatherman

  over £5000

  30%

  montblanc, mulberry in-season fashion, oregon, leatherman

  over £9999

  35%

  montblanc, mulberry in-season fashion, oregon, leatherman

 

Please note that this discount is only given at the time of the purchase and is not given in perpetuity. City Organiser does not give any companies or associations automatic discount on purchases. Through the year we will run discount offers and promotions that are generally available to all our customers. 

In the run up to Christmas we are happy to arrange special days or evenings for local companies to buy from the shop at a specially discounted rate but this discount only applies for the day or evening in question. If you would like to arrange this for your company please email us.

 

our shop 'selling-off-display' policy

If an item is being bought off open (i.e. unpackaged) display and being sold as the ‘last one in stock’ then, if the condition of the item is not mint, each City Organiser sales assistant is entitled to offer a discount up to a maximum of 10%, or in the case of a battery powered item, a complimentary set of batteries. There is no discount available on last items sold from a cabinet (assuming the condition is mint) but if a rollerball, ball pen or pencil is being sold each City Organiser sales assistant is entitled to offer a complimentary refill with the pen.

 

selling at the shown price

In our shops, we will always sell an item at the advertised price unless the product has clearly been wrongly priced by mistake or the price ticket has been swapped with another product. Online, we will always sell at the advertised price.

 

our refund policy

In accordance with your legal rights, we will give refunds (or arrange repair/replacement) for any item that is bought from us and is found to be of unsatisfactory quality, not fit for its intended purpose or wrongly described. To qualify for a refund, the item and proof of purchase must be returned to us within a ‘reasonable time’; on most of our products this is considered to be 28 days.  In other cases, we will consider an exchange or repair. Please remember that you are not entitled to a refund if you have simply changed your mind, damaged the goods after you’ve bought them or if you were aware of the defect at the time of purchase. If you are returning an item to us by post we recommend that you get proof of postage.

 

our procedure on items that are returned because they are faulty

We have designed a procedure to deal with a problem as quickly and fairly as possible. We never intentionally sell products that are substandard and are always happy to have feedback from our customers on the long term ‘life’ of our products. Our returns procedure is as follows...

  • To say we are sorry when items we have sold have either proved faulty or do not work properly.

  • To allow our customer to explain fully what the trouble is. 

  • To inspect the item, or have the item inspected by the manufacturer, so that the cause of the problem can be assessed.

  • To determine when the customer bought the item (to this end some proof of purchase is necessary)

  • If the defect is assessed as a fault of design or manufacture and the item has been returned in a reasonable period of time then we will offer a refund, repair or replacement as appropriate.

  • If the defect is not obvious or the period of time is not deemed to be reasonable then the shop manager (or acting shop manager) will be responsible for assessing the item and determining the correct course of action.

If you are returning items bought online or through our mail order then the returns address is

City Organiser, Mail Order Returns, Intuition House, 210 Borough High St, London, SE1 1JX, UK.

 

our policy on cookies and security

City Organiser do not disclose buyers information to third parties. Cookies are used on our shopping website, but only to keep track of the contents of your shopping cart once you have selected an item and, if you choose, to record your delivery details to speed up any further orders you place. Our site uses 128 bit security encryption (your credit card details are not held in real text anywhere on our site) and the payment screen is processed on a secure SSL page - you will see the golden padlock. There have been no known cases of a security breach in the eight years that we have been trading on-line.

 

our website charging & notification policy, tax charges, back order procedure

On placing your order you will receive an automatic email confirming that your order has been safely received. When we process your order, we will email you if there is a stock problem or if there is going to be a delay. We do not take payment for any item until it is ready to ship.

 VAT (where applicable) is included in our quoted prices. If you are resident in the UK then our featured prices include VAT, if you are resident outside the UK then our featured prices are net of all taxes. Because we aim to keep in stock everything that is shown on our web catalogue we do NOT generally operate a back-order system; if there is likely to be a delay on one part of your order we will generally contact you to ask whether you would like the order to be sent complete.

 

want to know more?

If you have a question that hasn't been answered here then please do email us with your inquiry.

City Organiser Mail Order

Intuition House

210 Borough High Street,

London, SE1 1JX, UK

Vat No - GB 480 8867 02

tel  0044 (0)20 7939 7769

fax 0044 (0)20 7939 7892

sales@cityorg-pdq.co.uk